How the web works

The internet serves up content from anywhere. Users find content using a telecommunications network and a web browser.

Phone A user connects to the internet using a telecommunications network (dial up, cable, satellite, wireless).

Web browser The web browser requests a web page. The browser asks for files located at a web address (called a URL or URI)

Telephone directory The request goes to a name server. The name server matches to web address to the real location of the files for the webpage and passes on the web browser's request to a file server at that location.

File server The file server responds to the request by sending off the files for the webpage. These are routed to the web browser in pieces (called packets).

Web browser The browser collects the packets and makes them up into a web page. The packets contain content and instructions for presenting it.

Printer Screen The browser displays the assembled webpage for the user. Provided the instructions for presentation are adequate, the content can be displayed in different ways (eg on a computer screen, printed page, audio output).

Information Different browsers have different strengths and weaknesses. Most people use a visual browser (like Internet Explorer). and view webpages on the screen. Others may use a text-only browser and braille display. Serving webpages to everyone depends on separating the content from the instructions for presentation.

Plug in Stop sign The browser may user a helper program (called a plug in) to render the pages, or do something specific on the webpage (like play a piece of music). If the browser doesn't have the plug in needed to see the content, the user will have to stop and download it (but often won't bother).

Swiss army knife Some people use non-standard devices to browse the web (eg people with impairments to their vision or mobility). Serving webpages to people using assistive technology depends on separating the content from the instructions for presentation and the instructions for presentation being well though out.

Form The webpage may contain a form. A form is a way to collect information from the user so the browser and file server can interact (eg buy some flowers, subscribe to a newsletter).

Meter How fast a webpage is served up and displayed depends on several things - the amount of packets needed to make the page, efficiency and location of the file server, speed of the user's PC, amount of data the user's telecommunication connection can handle, volume of traffic on the internet, how much guessing the browser has to do to make up the page (sometimes the instructions for presenting webpages aren't good).

Running computer disk Usually files are requested by the browser using a method called HTTP (hypertext transfer protocol). Browsers can request files by other methods. A common one is FTP (file transfer protocol) - this is used for downloading and uploading files.

Flag on a golf green Selecting and viewing a webpage is like playing a hole on a golf course. The target is clearly identified and there is an optimum route to reach it, but there are potential obstacles along they way that could make the journey difficult.

Martini served with an olive on a cocktail stick Users are interested in the content, not how it's served.

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